Terms and Conditions

Welcome to Millioner Casino, Canada's premier online gaming destination.

Terms and Conditions

General Terms

These terms and conditions govern your use of Millioner Casino services. By creating an account and using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms. These conditions apply to all Canadian residents accessing our gaming services.

Eligibility Requirements

Age Verification Players must be at least 19 years of age in all Canadian provinces except Alberta, Manitoba, and Quebec, where the minimum age is 18 years. Age verification occurs during the registration process and requires government-issued identification.

Geographic Restrictions Our services are available exclusively to residents of Canada. Players temporarily outside Canada may access their accounts but cannot place wagers or make deposits while abroad. VPN usage to circumvent geographic restrictions is strictly prohibited.

Account Limitations Each player may maintain only one active account. Multiple accounts result in immediate closure and forfeiture of balances. Shared accounts between family members or friends are not permitted under any circumstances.

Account Registration and Security

Registration Information All registration details must be accurate and current. Players are responsible for updating personal information, including address changes, contact details, and banking information. False information may result in account suspension and withdrawal delays.

Password Security Players must maintain secure passwords and protect login credentials. Account sharing is prohibited, and players remain responsible for all activity on their accounts. Suspicious activity should be reported immediately to our security team.

Verification Process Account verification requires submission of valid identification documents, proof of address, and banking verification. This process typically completes within 48 hours but may take longer during peak periods or for complex cases.

Deposits and Withdrawals

Payment Methods We accept Interac e-Transfer, major credit cards, and select cryptocurrency options. All deposits must originate from accounts in the player’s name. Third-party deposits are not permitted and will be returned to the source.

Withdrawal Processing Withdrawals undergo security review and typically process within 24-48 hours. First-time withdrawals may require additional verification. Players must use the same payment method for withdrawals as used for deposits when possible.

Transaction Limits Deposit and withdrawal limits vary based on account status and payment method. VIP players enjoy elevated limits, while new accounts have reduced limits until verification completion and playing history establishment.

Bonus Terms and Wagering

Bonus Eligibility Bonuses are available to eligible players and subject to specific terms and conditions. Players may opt out of bonus offers by contacting customer support. Bonus abuse or advantage play may result in bonus forfeiture and account restrictions.

Wagering Requirements All bonuses carry wagering requirements that must be completed before withdrawal. Game contributions toward wagering vary, with slots typically contributing 100% while table games contribute less. Wagering requirements must be met within specified timeframes.

Bonus Restrictions Maximum bet limits apply when playing with bonus funds. Exceeding these limits may void bonus winnings. Certain games may be restricted or excluded from bonus play, and players should review game eligibility before wagering.

Responsible Gaming

Self-Exclusion Options Players may request temporary or permanent self-exclusion from our services. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. We maintain partnerships with responsible gaming organizations for additional support.

Deposit Limits Players can set daily, weekly, and monthly deposit limits through their account settings. Limit increases require a 24-hour cooling-off period, while decreases take effect immediately. These tools help maintain responsible gaming practices.

Problem Gambling Resources We provide links to problem gambling resources and support organizations. Players experiencing gambling-related difficulties can access professional help through ConnexOntario (1-866-531-2600) and other certified organizations.

Dispute Resolution

Complaint Process Player complaints are handled through our structured resolution process. Initial complaints are reviewed by customer support, with escalation to management for unresolved issues. We maintain detailed records of all complaint resolutions.

External Mediation Unresolved disputes may be referred to independent mediation services. We participate in alternative dispute resolution processes and abide by decisions from recognized gaming authorities and mediation services.

Terms Modifications

These terms may be updated periodically to reflect regulatory changes or operational improvements. Players will be notified of significant changes via email and account notifications. Continued use of our services constitutes acceptance of updated terms.