Support
Get expert help and support at Millioner Casino - available 24/7 for Canadian players
Welcome to Millioner Casino, Canada's premier online gaming destination.
Comprehensive Player Support
At Millioner Casino, exceptional customer service forms the foundation of our player experience. Our dedicated support team operates around the clock, ensuring Canadian players receive prompt, professional assistance whenever needed.
Contact Methods
Live Chat Support Available 24/7 with average response times under 60 seconds. Our live chat agents handle:
- Account verification questions
- Deposit and withdrawal assistance
- Game-related inquiries
- Bonus terms clarification
- Technical troubleshooting
Email Support For detailed inquiries requiring documentation or screenshots, email support@millioner-casino.ca. Typical response time ranges from 2-6 hours, with complex issues resolved within 24 hours.
Telephone Support Canadian toll-free number: 1-800-MILLIONER (1-800-645-5466) Operating hours: 8 AM - 2 AM EST daily Specialized phone support for urgent account matters and high-value transactions.
Account Management Support
Verification Process Our support team guides players through account verification, explaining required documents and expediting approval processes. Standard verification typically completes within 24-48 hours.
Payment Assistance Dedicated payment specialists help with:
- Interac e-Transfer setup and troubleshooting
- Credit card deposit issues
- Cryptocurrency transaction guidance
- Withdrawal processing questions
- Banking method recommendations
Bonus Support Bonus specialists explain wagering requirements, eligible games, and optimal strategies for meeting playthrough conditions. They also handle bonus disputes and ensure fair application of promotional terms.
Technical Support Services
Game Issues When slots malfunction or display errors, our technical team investigates immediately. We maintain detailed game logs and can restore interrupted sessions or credit affected balances.
Mobile App Support Specialized mobile support covers:
- App installation and updates
- Device compatibility questions
- Performance optimization tips
- Mobile-specific feature explanations
Browser Compatibility Support for various browsers and operating systems, including troubleshooting for older devices and optimizing performance across different platforms.
VIP Player Support
High-value players receive dedicated account managers providing:
- Personalized service with direct contact information
- Priority support queue access
- Customized bonus negotiations
- Exclusive event invitations
- Faster withdrawal processing
Responsible Gaming Support
Problem Gambling Resources
- ConnexOntario: 1-866-531-2600
- Responsible Gambling Council: www.responsiblegambling.org
- Gamblers Anonymous Canada: www.gamblersanonymous.ca
Account Controls Support staff assist with implementing responsible gaming tools including deposit limits, session timers, cooling-off periods, and self-exclusion options.
Complaint Resolution Process
Formal complaints follow a structured escalation process:
- Initial support agent review
- Supervisor assessment if unresolved
- Management review for complex issues
- External mediation through eCOGRA if necessary
Support Quality Assurance
All support interactions undergo quality monitoring to ensure consistent, professional service. Regular training keeps our team updated on new games, promotions, and industry regulations affecting Canadian players.